Refund policy

Terms of exchange and return of goods

You can exchange or return goods purchased in the store within 14 days from the day of delivery of the goods, without specifying a reason, but paying the costs of returning the goods by yourself:

• Please inform us about the exchange or return of the product by e-mail info@gyvunudraugai.lt;

• Please indicate the order number, the list of goods to be returned (and the reason), the method of the return and the number of the account to which you wish to receive the money;

• In case of exchange of products, also indicate the desired product;

• After receiving e-mail we will contact you with the letter within 1 working day;

• Please return the product only after receiving confirmation;

• The Buyer is responsible for returning the product.

• In the event that the reason for the return of the product is wrong quality or you received the wrong product that you ordered, we undertake at our own expense to optionally replace the product with the correct quality or return the money paid for the product.

You have the right to return or exchange goods if:

• The product being returned or exchanged was not opened by you (opening the package, which is necessary to inspect the product, is not considered as a violation);

• The goods have not been used and are in their original condition (does not apply when returning a defective product);

• The packaging of the product you received has lost its appearance during transportation, is damaged (you can refuse it during delivery, after indicating the reason on the acceptance bill of lading);

• If you are not satisfied with the shape, size, color, model or completeness of the purchased product, you can replace the product with an analogous product of different dimensions, shape, color, model or completeness or return it.

Goods returned within 14 days must be in order:

• The returned item must be in its original, neat packaging, as you received it from the Seller; the product must be undamaged by the Buyer;

• The product must not have lost its commercial appearance (clean, undamaged labels, untorn protective film and other elements characteristic of the original package);

• The package of the returned product must be unchanged, as it was delivered to the Buyer;

• The returned item must be securely packed, it is recommended to pack it in the same packaging in which you received it from the Seller;

• When returning the product, the buyer is responsible for its smooth and safe arrival to the Seller.

Money for the returned goods will be refunded to you by bank transfer to the account specified by you, according to the submitted written request, within 7 working days.